SHOWROOM RECEPTIONIST
Fulcrum Group makes entertaining easy. We are a forward-thinking company focused on infusing innovation into the events industry and paving the way for the future of events post-pandemic. Our portfolio of brands includes Table + Teaspoon (Rent the Runway for table settings and parties nationwide), Abbey Party Rents (a traditional large-scale event rental company serving the San Francisco Bay Area), One True Love Vintage (curated one-of-a-kind vintage furniture and décor that is rentable throughout Northern California), and Fulcrum Group Venues (our collection of exclusive event venues in some of California’s most iconic locations, including the newly launched Gavilan Vale at Eden Rift Winery).
Joining the Fulcrum family will provide you the opportunity to create long-lasting customer relationships, develop sales and marketing experience, and an exciting chance to grow with the portfolio.
WHO WE ARE LOOKING FOR
Fulcrum is looking for a passionate team player who excels in multi-tasking, is a quick learner, and enjoys a fast-paced environment with a high call volume. Must have qualities are a positive self-starter who can work independently and quickly greet showroom visitors and customers on the phone while providing product knowledge and maintaining a friendly and professional mannerism. Ideally, this person has an interest in events.
RESPONSIBILITIES
- Act as the face of the company for first interactions with clients, including phone, in person, and via email
- Greet showroom visitors and offer champagne or sparkling water, call the appropriate Sales Team member to meet them
- Assist in answering a heavy volume of incoming calls from a multi-line telephone system and transferring to correct personnel when needed; answer product and procedure questions that you are knowledgeable about
- Light social media marketing; potential for marketing advancement within the portfolio
- Customer Type Identification: Categorize customer type as Homeowner, Corporate, or Event Planner in Point of Rental (the software we use for order processing and tracking) following the close of Sales contracts by the Sales Team
- Assist will-call picks ups and returns as-needed
- Other Duties: Your managers may request other tasks and projects as-needed
SKILLS
- Excellent organizational skills
- Strong oral communication and written skills
- Ability to multi-task in a fast-paced setting
- Excellent attention to detail
- Team player with a friendly and positive attitude
- Problem-solving ability
- Excellent telephone and in-person etiquette
JOB TYPE
- Full-Time
- Monday thru Friday 8 am to 5 pm, (1) hour lunch
BENEFITS AFTER 90-DAYS
- Mileage Reimbursement: .545 cents per mile for company-related travel in your personal vehicle
- Vacation: Team members will earn 3.077 hours of paid vacation for each full pay period of employment after the first 90 days
- Health & Dental for the employee (Eligible after 90 days)
- Employer pays 100% of the basic premiums for the employee only
- Upgraded plans are available at the employee’s expense
- Dependent coverage is available at the employee’s expense
- Employee Rental Program
- Flexible Spending Account (Eligible after 90 days)
ATTIRE: Business casual daily
PAY: $19-22 per hour
To apply, please email a resume and cover letter to inquiries@fulcrumgroup.events