VENUE MANAGER
ABOUT US
Fulcrum Group has been serving Northern California since 1947. Our motto is "Entertaining Made Easy." The Fulcrum portfolio consists of five brands to help us achieve and foster that goal: Abbey Party Rents (traditional event rental company), One True Love Vintage (curated vintage rental company), Table + Teaspoon (Rent the Runway for table settings nationwide), Fulcrum Group Venues (Webster Hall in Pacific Heights), and a new software division called Priorum. Joining the Fulcrum family will provide you the opportunity to create long-lasting customer relationships, develop sales and marketing experience, and an exciting chance to grow with the portfolio.
WHO WE ARE LOOKING FOR
Fulcrum is looking for a passionate experienced events professional to be Venue Manager for Webster Hall. This person excels in multi-tasking, is a quick learner, and enjoys working with both wedding and corporate clients. Must have qualities are: a positive self-starter who can work independently and quickly greet customers on the phone, online, and in-person while providing product knowledge and maintaining a friendly and professional manner. This person has significant experience in the events industry and a passion for events. There is room for growth within the position as we broaden our event venue portfolio, and also within the other Fulcrum Group companies.
RESPONSIBILITIES
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Act as a face of the company for first interactions with clients, including phone, in person, and via email
Meet with customers and their planners at the Webster Hall venue located at 2395 Sacramento Street in San Francisco, to answer questions and assist with designing their events
Act as the day of point-person and venue manager for all events, which will require evenings and weekends
Answer calls and emails about potential event bookings with quick turnaround times
Schedule site-visits with clients and their vendors
Know the surrounding neighborhood
Communicate with the Partnerships & Marketing team for any potential opportunities
Follow Webster Hall Standard Operating Procedures with knowledge of event insurance, vendor insurance, and certificate of insurance requirements
Have a deep understanding of the client's requests
Work closely with the clients and their planners to create rental orders with our portfolio brands Abbey Party Rents and One True Love Vintage for each client, understand the diagram(s) for the event rentals, and other vendor items. This will require training at our headquarters, located at 411 Allan Street in Daly City, in our rental software system, our inventory, and our operating procedures. This will also require visits to our showroom with the clients.
Know how to arm/disarm the building, and opening/closing procedures
Understand and be able to explain the building's history/function/restrictions/flexibilities
Collect and process payments in a timely manner
Achieve annual sales quotas
Update building management team, March Capital Management, and your Fulcrum Group supervisor weekly in writing; act as face of Fulcrum Group for March Capital Management meetings biweekly
Adhere to all company rules & regulations
Other Duties: Your manager may request other tasks and projects as-needed
SKILLS
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Significant experience in the events industry, specifically venue management, is required
Love for fast-paced events
Ability to jump-in and help with an attitude that you will do whatever it takes to get the job done
Problem-solver
Ability to lift 50 lbs
Excellent organizational skills
Strong oral communication and written skills
Ability to multi-task in a fast-paced setting
Excellent attention to detail
Team player with a friendly and positive attitude
Problem-solving ability
Excellent telephone, email, and in-person etiquette
ATTIRE
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Contemporary Business
JOB TYPE​
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Full-Time, flexible schedule with evenings and weekends required
Up to $60,000 per year, plus commission
Commission Structure: 3% of total contract value for Abbey Party Rents/One True Love Vintage rental orders, typically ranging from $3,000-10,000 (on average) per day, per event
REIMBURSEMENT
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Telephone Reimbursement: You will receive $200 per month for use of your personal cell phone for company-related calls and gas/travel allowance