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VENUE MANAGER

Fulcrum Group makes entertaining easy. We are a forward-thinking company focused on infusing innovation into the events industry and paving the way for the future of events post-pandemic. Our portfolio of brands includes Table + Teaspoon (Rent the Runway for table settings and parties nationwide), Abbey Party Rents (a traditional large-scale event rental company serving the San Francisco Bay Area), One True Love Vintage (curated one-of-a-kind vintage furniture and décor that is rentable throughout Northern California), Priorum (our recently developed debut software, entering the market in beta-mode this summer), and Fulcrum Group Venues (Webster Hall in Pacific Heights). Joining the Fulcrum family will provide you with an exciting chance to grow with the portfolio.

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WHO WE ARE LOOKING FOR


Fulcrum is looking for a passionate events professional to be Venue Manager for Webster Hall. This person excels in multi-tasking, is a quick learner, and enjoys working with both wedding and corporate clients. Must have qualities are: a positive self-starter who can work independently and quickly greet customers on the phone, online, and in-person while providing product knowledge and maintaining a friendly and professional manner. Ideally, this person has experience in the events industry and a passion for events. There is room for growth within the position as we broaden our event venue portfolio, and also within the other Fulcrum Group companies.


RESPONSIBILITIES

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  • Act as a face of the company for first interactions with clients, including phone, in person, and via email

  • Meet with customers and their planners at the Webster Hall venue located at 2395 Sacramento Street in San Francisco, to answer questions and assist with designing their events

  • Act as the day of point-person and venue manager for all events, which will include significant downtime, but requires evenings and weekends

  • Answer calls and emails about potential event bookings with quick turnaround times

  • Schedule site visits with clients and their vendors

  • Know the surrounding neighborhood

  • Communicate with the Partnerships & Marketing team for any potential opportunities

  • Follow Webster Hall Standard Operating Procedures with knowledge of event insurance, vendor insurance, and certificate of insurance requirements

  • Have a deep understanding of the client's requests 

  • Check-in with the rental sales team member for each client to go over client’s requests and understand the diagram(s) for the event rentals and other vendor items

  • Know how to arm/disarm the building, and opening/closing procedures 

  • Understand and be able to explain the building's history/function/restrictions/flexibilities

  • Collect and process payments in a timely manner

  • Achieve annual sales quotas

  • Update building management team and your Fulcrum Group supervisor weekly

  • Adhere to all company rules & regulations

  • Other Duties: Your manager may request other tasks and projects as-needed


SKILLS

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  • Love for fast-paced events

  • Ability to jump-in and help with an attitude that you will do whatever it takes to get the job done

  • Problem-solver

  • Ability to lift 50 lbs

  • Excellent organizational skills

  • Strong oral communication and written skills

  • Ability to multi-task in a fast-paced setting

  • Excellent attention to detail

  • Team player with a friendly and positive attitude

  • Problem-solving ability

  • Excellent telephone, email, and in-person etiquette


ATTIRE

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  • Contemporary Business


JOB TYPE​

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  • Part-Time, flexible schedule with evenings and weekends required

  • $22.00 - $32.00 per hour plus commission

  • Commission Structure: $100 for each one-day event booked, $300 for each multi-day event booked


REIMBURSEMENT

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  • Telephone Reimbursement: You will receive $100 per month for use of your personal cell phone for company-related calls


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Venue Manager: Welcome
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