VENUE MANAGER
Fulcrum Group makes entertaining easy. We are a forward-thinking company focused on infusing innovation into the events industry and paving the way for the future of events post-pandemic. Our portfolio of brands includes Table + Teaspoon (Rent the Runway for table settings and parties nationwide), Abbey Party Rents (a traditional large-scale event rental company serving the San Francisco Bay Area), One True Love Vintage (curated one-of-a-kind vintage furniture and décor that is rentable throughout Northern California), Priorum (our recently developed debut software, entering the market in beta-mode this summer), and Fulcrum Group Venues (Webster Hall in Pacific Heights). Joining the Fulcrum family will provide you with an exciting chance to grow with the portfolio.
​
WHO WE ARE LOOKING FOR
Fulcrum is looking for a passionate events professional to be Venue Manager for Webster Hall. This person excels in multi-tasking, is a quick learner, and enjoys working with both wedding and corporate clients. Must have qualities are: a positive self-starter who can work independently and quickly greet customers on the phone, online, and in-person while providing product knowledge and maintaining a friendly and professional manner. Ideally, this person has experience in the events industry and a passion for events. There is room for growth within the position as we broaden our event venue portfolio, and also within the other Fulcrum Group companies.
RESPONSIBILITIES
​
Act as a face of the company for first interactions with clients, including phone, in person, and via email
Meet with customers and their planners at the Webster Hall venue located at 2395 Sacramento Street in San Francisco, to answer questions and assist with designing their events
Act as the day of point-person and venue manager for all events, which will include significant downtime, but requires evenings and weekends
Answer calls and emails about potential event bookings with quick turnaround times
Schedule site visits with clients and their vendors
Know the surrounding neighborhood
Communicate with the Partnerships & Marketing team for any potential opportunities
Follow Webster Hall Standard Operating Procedures with knowledge of event insurance, vendor insurance, and certificate of insurance requirements
Have a deep understanding of the client's requests
Check-in with the rental sales team member for each client to go over client’s requests and understand the diagram(s) for the event rentals and other vendor items
Know how to arm/disarm the building, and opening/closing procedures
Understand and be able to explain the building's history/function/restrictions/flexibilities
Collect and process payments in a timely manner
Achieve annual sales quotas
Update building management team and your Fulcrum Group supervisor weekly
Adhere to all company rules & regulations
Other Duties: Your manager may request other tasks and projects as-needed
SKILLS
​
Love for fast-paced events
Ability to jump-in and help with an attitude that you will do whatever it takes to get the job done
Problem-solver
Ability to lift 50 lbs
Excellent organizational skills
Strong oral communication and written skills
Ability to multi-task in a fast-paced setting
Excellent attention to detail
Team player with a friendly and positive attitude
Problem-solving ability
Excellent telephone, email, and in-person etiquette
ATTIRE
​
Contemporary Business
JOB TYPE​
​
Part-Time, flexible schedule with evenings and weekends required
$22.00 - $32.00 per hour plus commission
Commission Structure: $100 for each one-day event booked, $300 for each multi-day event booked
REIMBURSEMENT
​
Telephone Reimbursement: You will receive $100 per month for use of your personal cell phone for company-related calls
​