APR Micro Party 5.JPG

WILL CALL MANAGER

Fulcrum Group makes entertaining easy. We are a forward-thinking company focused on infusing innovation into the events industry and paving the way for the future of events post-pandemic. Our portfolio of brands includes Table + Teaspoon (Rent the Runway for table settings and parties nationwide), Abbey Party Rents (a traditional large-scale event rental company serving the San Francisco Bay Area), One True Love Vintage (curated one-of-a-kind vintage furniture and décor that is rentable throughout Northern California), and Fulcrum Group Venues (our collection of exclusive event venues in some of California’s most iconic locations, including the newly launched Gavilan Vale at Eden Rift Winery). Joining the Fulcrum family will provide you with an exciting chance to grow with the portfolio.


WHO WE ARE LOOKING FOR


Fulcrum is looking for a passionate team player who excels in multi-tasking, is a quick learner, and enjoys a fast-paced environment with a high customer volume to be our Will Call Manager. Must have qualities are a positive self-starter who can work independently and quickly greet customers while providing product knowledge and maintaining a friendly and professional manner with both operations staff and our customers. Ideally, this person has experience in a busy warehouse environment and the events/hospitality industry. Bilingual Spanish and English is a major plus!

RESPONSIBILITIES


  • Act as face of the company for first interactions with clients, including phone, in person, and via email at Will Call

  • Manage our rental Will Call order pick-ups and returns daily

    • Monday and Friday have the heaviest volume for Will Call

    • Comfortable with fast-paced environment

    • Ability to lift 50-pounds

    • Prepare quotes for your Will Call clients by determining the products that will best suit their needs and budget or add to their existing orders

    • Collect and process Will Call payments in a timely manner

    • Communicate with warehouse staff to make sure all orders are sent out correctly

    • Oversee load-in/load-out from beginning to end to make sure all items on the contract are sent out and returned

    • Review contracts with clients when they pick-up to confirm all items are what they need

    • React quickly to changes at pick-up when clients request amendments to their orders

    • Familiarity with inventory in the warehouse in case you need to confirm availability day-of

    • Develop an understanding of warehouse roles and who is in charge of what department in order to ask for help when needed

    • Make calls to remind clients of the pick-up and return hours

    • Skill to handle 2-3 clients at a time ex: collect ID/sign document while another client may be loading up or dropping-off items

    • Follow-up with clients if items are missing or broken

  • Other Duties: Your managers may request other tasks and projects as-needed


SKILLS

  • Excellent organizational skills

  • Strong oral communication and written skills

  • Ability to multi-task in a fast-paced setting

  • Excellent attention to detail

  • Team player with a friendly and positive attitude

  • Problem-solving ability

  • Excellent telephone, email, and in-person etiquette


JOB TYPE

  • Full-Time

  • Monday thru Friday 8 am to 5 pm; (1) hour lunch

  • $19.00 - $24.00 per hour depending on experience, plus commission after 90-days


BENEFITS AFTER 90-DAYS

  • Vacation: Team members earn 3.077 hours of paid vacation for each full pay period of employment after the first 90 days

  • Health & Dental for the employee (Eligible after 90 days); employer pays 100% of the basic premiums for the employee only

  • Upgraded plans are available at the employee’s expense

  • Dependent coverage is available at the employee’s expense

  • Flexible Spending Account (Eligible after 90 days)